Account lockouts

For security reasons, Goooood™ limits the number of times someone can try logging in to an account. We don't want to give people unlimited attempts at guessing your password, so we stop them from trying after a limited number of failed attempts to sign in. You can change your password at any time when you're logged in to your account.

Once locked, you will not be able to sign in to your account, even with the correct password. To unlock your account because you exceeded the number of guesses you were allowed:

1. Browse over to Goooood™ login page.
2. Click the Forgot your password button below the password field. The Password reset request page appears.
3. In the Email address field, enter the email address you normally use to log in to your Goooood™ account.
4. Click the Send Reset Link button. Password reset instructions will be emailed to you.
5. Click on the password reset link in the emailed instructions that was sent to you earlier. The Reset Your Password page appears.
6. Click the Send Temporary Password button. The system sends you a temporary password to the email address you supplied.
7. Click the Return to sign in link.
8. Using the temporary password you receive, log in to your account. The controls to create a new password appear.
9. Fill out the Reset Password fields as follows:
10. In the Current Password field, enter the temporary password that the system emailed to you when you requested a password reset.
11. In the New Password field, enter a new password to replace the temporary password you were sent.
12. In the Confirm Password field, enter the new password a second time to confirm it.
13. Click the Save button. The system changes your password and logs you into your account.

If a user's account appears to be hacked or phished, we may proactively reset the passwords for the affected accounts to revoke access to the hacker. In these cases, we send an email to the account's real owner (you) with additional information on how to reset the password. If you received one of these emails, follow the instructions in the email.

If you think your account has been hacked or phished, contact Customer Support immediately.